Category: Sports Science Stuff

Note this article was originally published in June 2021 but has recently been updated in Dec 2022 – days after France beat England in the quarter-final of the FIFA World Cup. I wanted to take the opportunity to make a quick comment on the penalty miss pictured above. I do not believe that the main reason Mr. Kane missed was due to pressure. His body language, unlike the Spaniards who missed in the shootout a week before, seemed to be calm and composed. Also, I am aware that Gareth Southgate (coach) is a huge fan of sport psychologists and I am sure the players would have been mentally prepared. A much better explanation for the miss is technical and tactical. I assume he picked the wrong spot (high and middle) and then didn’t use the correct technique to execute this.

Introduction

It’s important to start an article entitled ‘Performing under Pressure’ by clarifying the key terms. What do we mean by both performing and pressure?

In some circles, performing is regarded as almost any action. This can range from really obvious actions, like playing a sport, to less obvious ones such as running a business. For others, the word performance is and should be much more limiting. It only applies to competitive sports and a few other areas such as the performing arts.

At Condor Performance we sit somewhere between these two extremes. For us performing is essentially just the execution of skills. With the majority of these skills being motor skills. So of course this covers all traditional sports. But our definition also includes the performing arts, military activity, and most medical and emergency procedures. And even competitive games such as chess and eSports despite the fact that there is less human movement involved in these.

Practice vs Competition

Performing really includes both the preparation and competitive sides of the equation. This is important because in many sports the word performing gets mostly used as a synonym for competing. For example, in a post-match press conference, a coach may say that she was happy with the performance. Or that the performance wasn’t quite what they were looking for. The issue with using the term performance as a synonym for on-the-day competitive outcomes is that it forgets about the performance element of preparation. As you’ll see below it is actually what you do in preparation that ultimately allows us to perform better under pressure.

In the interest of accuracy and objectivity here is the Cambridge Dictionary definition of the word performance. In summary, “how well a person, machine, etc. does a piece of work or an activity”.

So What About This Thing Called Pressure?

In my work as a sport psychologist, I often simplify and separate everything into thoughts feelings, and actions. Those who are familiar with my particular style will know that I am a big believer in predominantly learning to accept thoughts and feelings whilst still committing to our actions. When breaking down the human experience like this it can be useful to try and consider if pressure is more of an emotion or a thought or a combination.

For most performers, it will be a combination of thoughts and feelings. Consider the typical signs of experiencing extreme pressure. In terms of emotions tensing up, tightening of the muscles and nerves might be common. The thoughts that often present themselves when pressure is experienced are often predictive and negative. For example, cognitions such as “what if I mess up today” or “I just know I am going to play badly”.

Arguably the most important starting point when it comes to helping performers to be more consistent under pressure is for them to learn unequivocally that pressure is neither good nor bad. All too often athletes and non-sporting performers will regard pressure as negative. They frame it as something that will get in the way of them performing at their best. Interestingly there’s actually a small percentage who believe the exact opposite! This minority holds the view that they need some pressure to produce the goods! Do any of you want to guess why neither is true? If you do, add a comment below.

The Pressure Is Real, Just Accept It

The mindset that we are looking to help our clients develop is one whereby pressure is just pressure. It’s neither good nor bad. It can be useful for you to consider the variations in pressure as similar to other variables. Such as the weather or the colour of the opposition’s kit (shirts). These are just natural variations common in sport. It’s unhelpful to think of warmer days as being good and cooler days as being bad for example. The same applies to pressure vs. no pressure.

The most effective way of learning to perform better under pressure is by learning to accept your thoughts and feelings rather than getting into a fight with them. There are multiple ways of doing this but some of the most useful would be via these five mindfulness apps which have been approved by psychologists. 

Once the process of learning to observe thoughts and emotions is underway we can move on to the next stage. That is, learning they needn’t have any impact on your desired actions. In other words, the goal is to learn to execute your skills irrespective of the thoughts and emotions you may be experiencing at the time.

This is easier said than done of course. Often experiences of pressure are much less common in training. This reduces the opportunities whereby we can prove to ourselves that we can take a penalty under the most intense pressure imaginable (below).

Mentally Harder Practice

The concept of mentally harder practice addresses this issue some of the time. MHP attempts to replicate pressure-related feelings and thoughts in training situations. The logic behind this is sound. Doing MHP in training will make it much easier to ride the pressure wave when it happens organically in competitive situations. 

A nice analogy for mentally harder practice is lifting weights. If you want to be able to flip a truck tire over a dozen times then you’re gonna need to slowly increase your muscle strength in practice. The same logic applies to performing under pressure using mentally harder practice. You need to be able to slowly increase the mental demands of certain aspects of your training so when they occur in competitive situations that they are not so different from the training challenges you set up. 

The weight training analogy is so useful because it quickly allows you to see the risks of overdoing it. So if you make your training psychologically too difficult, it will have the opposite effect and potentially cause some kind of psychological injury. By psychological injuries, we could be referring to genuine mental health impacts such as a trigger for depression or anxiety.

Conclusion

As we have very little influence over who stumbles across our blog posts then we would urge anybody who feels they might want to lower the risk of overdoing mentally harder practice to get in touch and be guided by one of our highly qualified and experienced sport psychologists or performance psychologists. The best way to get in touch is by completing one of the free, online Mental Toughness Questionnaires via this link here and one of the crew will get back to you in less than 48 hours.

Introduction To Visualisation

Visualisation, often used synonymously with mental rehearsal or imagery, is a mental training strategy that is implemented to achieve a range of positive performance outcomes. These outcomes include (but are not limited to) improved concentration, decreased anxiety, heightened self-confidence, and increased motivation. All of which ultimately endeavor to enhance performance in some way.

This technique started to attract widespread attention in the 1980s with its benefits being increasingly recognised amongst sport psychologists, coaches, athletes, as well as those from a non-athletic background. 

Visualisation is better thought of as a process, rather than merely a concept. Embodying the mental practice of applying the senses to stimulate an image of something sums up this process rather well. This recreation can be done by either picturing specific skills or can also involve rehearsing a performance from the beginning to the end.

Examples Of Visualisation

Most competitive skiers make use of visualisation to run through their performance on the piste and acquaint themselves with its various elements such as the presence of slopes or slants in the trail, and the placement of turns. Skiers can also visualise their execution of particular skills such as their turns, jumps, or specific sections they need to control their speed.

On the other hand in team sports such as soccer, visualisation can be implemented to run through various game scenarios and solidify team strategies and tactics. As such this technique is beneficial in reducing the degree of unfamiliarity.

Another strength of this tool is its flexibility in the sense that it does not require any external prompts. It can be executed at any time, at any location, and still produce beneficial outcomes for performance. Can you think of a recent scenario in which this flexibility is especially useful? Clue, cough … cough.

Athletes can also use visualisation during a period of injury or rehabilitation as it allows them to train safely without adversely affecting their condition. In sport psychology, this technique is also used in conjunction with other forms of mental strategies or physical training to enhance positive outcomes. 

The Psychological Science Behind Visualisation 

Recent research has examined the science behind this technique to understand its popularity and effectiveness amongst athletes of all ages and levels. 

Neurons in the motor cortex of the brain that are stimulated when physically executing an action, are also activated when athletes picture this during visualisation. This subconscious process of rehearsing performance fires neural patterns similar to those that are created when the target muscles are physically performing the movements. This becomes crucial in adapting an athlete’s body to key movements specific to their sport, consequently speeding up the learning process and enhancing skill acquisition. 

Referring back to the sport of skiing, a ski coach can encourage the practice of visualisation for their athlete when demonstrating a new skill such as jumping. As touched upon previously, pairing visualisation with the physical rehearsal of the skill enhances the effectiveness of the technique and boosts learning.  

A study at the University of Chicago by Dr. Blaslotto further demonstrates the positive impact of mental rehearsal. He measured the improvement of free throws amongst three groups of randomly selected individuals. This experiment ran over a period of one month where one group spent half an hour daily visualising successful free throws, one group practiced free throws for half an hour a day, and the other group did not practice at all.

It was found that the group who practiced free throws daily improved by 24%, no improvement was observed amongst the group with no practice, and the group who had simply practiced visualization without touching a basketball had improved by 23%. 

The Downside Of Visualisation 

As with any sport or performance area, it may not be possible to accurately recreate the entire experience due to the presence of external influences that are out of our control. 

Whilst the many benefits of visualisation have been established including its ability to enhance motivation, boost confidence, and sharpen concentration, there is a gap that this technique cannot fill. No matter how well, or how much time an athlete invests in rehearsing mentally, it must be recognised that there remains a range of factors in competitive sport that are determined and controlled by factors external to the athletes themselves. Some of the most obvious are the spectators, the opponent’s behaviour as well as environmental conditions. 

With reference to the prior example of a skier, environmental factors such as wind speed, visibility, quality of snow, and temperature are all externally determined. These factors can be influential in defining crucial aspects of the athlete’s performance such as their speed, as well as their ability to manoeuvre and control their movements.

Practice Is Key! 

As with most processes practice makes permanent. Visualisation is easier to execute when a goal has been established. A good way for an athlete to establish purpose is to consider their current training and competition schedule and determine aspects that they feel will be challenging. For example:

• A cricket bowler who is considering how they might go during their first over of a match.
• A golfer who is predicting the challenge of playing the last two holes, whilst protecting a one-shot lead.
• A race car driver who is looking for an edge in tomorrow’s race where the forecast is for wet conditions.

Once this step has been cleared, the individual is ready to practice visualisation. Finding a silent space without distractions, and ensuring the eyes are closed will assist with this experience. Then, they may take a few deep breaths to connect with and be aware of the body at that present moment. This technique is most effective when as many of the fundamental senses are engaged. For any athlete rehearsing for an upcoming game or competition, visualisation may look something like this.

Starting with some deep breaths, they can then begin to immerse themselves in the experience of being present at the site of the competition. They may prompt imagery by asking themselves questions. What sounds are audible? Is there a large audience presence? What does the weather look like? Do I feel a breeze across my face? What smells can be sensed? Do I feel nervous? Do I feel my heart rate increasing?

Mindset To Be Included

Imagining the mindset under which an athlete performs can be useful in making the experience more realistic and can help train the mind and body to reduce any negative emotions or sensations.  

Following this process of engaging as many of the senses as possible, the athlete can begin to feel the motions of the body as they run through their performance. For a basketball player, this may involve running through any pre-game routines, team strategies, and gameplay from beginning to end. They may also focus on visualising their execution of skills such as passing, or a different technique for three-pointers. This mental rehearsal would then be used as a guide for the athlete to perform and physically engage their body in the movements. In the case of basketball players, they can then practice shooting on the court.

Whilst performing these skills, it is beneficial for the athlete to pay attention to the senses again, as well as their body. This includes the way the ball feels against their palms, the stimulation of muscles on their legs and hands as they follow through with the shot, and the movement of the ball in the air. This is then repeated for the duration of the training.

Conclusion

It should be acknowledged that the mind is susceptible to distractions and may wander at times, but it is useful to accept this and be able to reset or restart. Thus, visualisation cannot be mastered in the first go and results will take time to show, however maintaining consistency will support this process and contribute to positive outcomes overall. If you need a hand, give us a shout.

Creating a Winning Culture 

In this article, I will mainly use the term team unity. But as is often the case in psychology there are often multiple terms to refer to the same thing. Other common ways to describe team unity include team cohesion, togetherness, chemistry as well as team culture. Note this article was originally written in 2021 but recently updated.

Coaches often talk about creating a “Winning Culture” as one of the keys to success. When we talk about a winning culture, we’re usually referring to a team environment that helps its individuals thrive. So what does the training environment of a team with consistent success look like?

You would likely see a group of individuals with shared values (despite varying individual values). A group working towards a common goal and supporting each other to flourish in their own individual roles. Characteristics such as work ethic, honesty, constructive feedback, and having a positive influence on the people around them would likely be commonplace. If team unity is not a priority then that team limits its opportunity to improve. The unavoidable nature of team sport is that it requires individuals to work together towards a common goal. 

Process Goals In Team Settings

In an effort to develop team unity, it is important firstly to separate outcome-based goals from process-based goals.

Sure, working towards establishing a ‘winning culture’ sounds good and might motivate players (initially), but placing such a large focus on results is not that useful. With every outcome goal, we want process goals as well – preferably a whole bunch of them. We want to place more focus on how we plan to improve compared to how we want to end up. 

We have a lot of influence over our processes. Not only the planning of these processes but carrying them out as well. Outcomes on the other hand, not so much. Why? Because there are a lot of other contributing factors to results. The most obvious and common of these include other people, varying weather conditions, officials, and equipment.

Process goals might include communicating in a compassionate way, showing support for team members through verbal (spoken words) or physical (handshake, pat on the back) signs of support, and being authentic, genuine, and respectful in your interactions with others (through tone of voice, choice of words, body language and eye contact).

Understanding Your Role

One of the trickiest aspects about working in a team setting is that you basically have a group of individuals with different experiences and roles trying to work together. In a team setting it is vital each member understands their own ability, role, and expectations. Team members need to be able to make judgments about when to rely on others and when to step up and perform. Without an understanding of these fundamentals, you’ll have multiple individuals trying to do the same thing. Or worse, nobody there at all.

For the team to progress individual players need to progress. So it is important for players to recognise any progress they have made, examine how they contributed to the team outcome, and highlight areas that need to be improved on an individual level.

For example, how was your footwork, passing, and communication regardless of the fact that we won/lost the game? The team outcome is not a reliable indicator of their individual performance. It is important for individuals to reflect on their own performance as well as that of the team. Remember there are many things outside of their influence that may have contributed to the outcome.

Culture, Atmosphere, and Communication

For team unity to flourish then the group atmosphere needs to be a positive and cohesive one. Positive and cohesive team cultures are made up of a whole range of factors but here are the most common:

• Player attitudes
• team motivation
• Individual empowerment
• Team identity

Team identity refers to the distinct characteristics of the team that make it unique. It is strongest when each team member takes pride in their membership in the group. Individuals also need to place the values of their team above their own. Easier said than done, right?

Effective communication is also a huge part of establishing that positive team atmosphere. Open communication needs to be able to occur without fear of disrupting the relationship between coaches and players or the players themselves.

One way individuals can provide feedback in a group setting without damaging those important relationships is through solution-focused feedback, as opposed to problem-focused feedback.

Solution-based feedback involves highlighting what individuals could be doing instead, or should start doing differently. Problem-centered feedback on the other hand is where the problem is highlighted, and individuals are told not to do those things again.

Pointing out what players have done wrong and asking them not to do it again might seem helpful, but in actual fact, this can lead to a lot of overthinking on their end around NOT making the same mistake. Keeping the feedback solution-focused helps guide their thinking towards how they can do that skill better, which indirectly prevents them from making the same error again.

Helping players solve the problem rather than just highlighting the problem is one way of making them feel supported in their development, and this kind of feedback should extend between players to foster an environment of camaraderie and ensure team members feel supported by each other.

Respect 

It is important to distinguish liking our team members from respecting them. In the sport and performance domains, respect plays a huge role in fostering an environment where team unity can flourish. Individuals might differ in their approach to the work and what they value, but agreeing with or liking the approaches and values of everyone we work with isn’t necessarily required for unity to thrive. Respecting them, however, is.

Respect is defined as demonstrating a high regard for someone or their ideas regardless of their differences and in order to create an environment where individuals push themselves beyond their limits each day they need to feel valued and respected by others around them. We can choose to communicate with others whose ideas we don’t like with complete disregard, or we can choose to show our appreciation for the strengths of those ideas and offer alternative ones. The team environment needs to foster non-judgment to allow individuals to take risks and step outside their comfort zones on an individual level as they work towards that common goal.

Let The Score Take Care Of Itself

Get In Touch

Has this article piqued your interest in improving either your mental health or mental aspects of your sport/performance? Then get in touch via one of these methods: ⏩ Email us directly at [email protected] and let us know more about you and how we can help. ⏩ Fill in one of our four Mental Toughness Questionnaires and tick the box at the end when it asks if you’d like to receive info about our services. We typically respond within 48 hours.

References

Yukelson, D. (1997). Principles of effective team building interventions in sport: A direct services approach at Penn State University. Journal of applied sport psychology, 9(1), 73-96.

And How They Differ From Routines 

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One of the lawn bowlers I work with recently asked me this question during a session. “What is the difference between a pre-performance routine and having some superstitions?” So good was the question that I decided to expand the answer that I gave her into this feature article on Sporting Superstitions.

Sporting Superstitions Versus Routines

In the work we do as sport psychologists and performance psychologists, we use routines frequently. I suspect I use them more often than my colleagues at Condor Performance due to my extreme “you can’t control your feelings/thoughts” approach to consulting.

For a much deeper dive into routines it’s probably better if you read these articles here and here but here is a quick summary. Routines are basically just premeditated series of actions. I tend to leave thoughts out of the equation. These action sequences vary mostly in terms of duration and timing. Some routines are very short (a few seconds) whilst others can take hours. 

And we try to name them accordingly. For example, the routine that tennis players might use to get themselves mentally ready to receive the ball might be labelled a Pre-Point Routine or Pre-Receiving Routine. However, the longer routine before the start of the competition might be called a Pre-Match Routine. The middle part of this can be changed depending on the sport. For example combat sports athletes might have a Pre-Fight Routine.

Guaranteeableness (Made Up Word)

But despite these differences, good routines have one thing in common. They are built around actions that are intended to be guaranteeable. I typically prefer the word guaranteeable to controllable. Because the actions are guaranteeable then they can be entirely relied upon in any and all situations.

This is especially true when they are practised frequently and become automatic. And it is here that the majority of the benefit is found for this particular mental skill. In highly pressurised situations knowing that you can execute these predetermined actions amidst the chaos is the biggest contributor to composure. And composure is the biggest contributor to consistency. And consistency is the biggest contributor to sustained excellence.

Whether or not to include premeditated thoughts such as cue words in these routines is a contentious issue at the moment in international sport psychology circles. My issue with including any cognitive steps in these routines is that they simply are not guaranteeable. It’s all good and well in the calmness of practice to say to yourself “watch the ball”. But can you guarantee to remember to think this when you are feeling nauseous from nerves?

Actions Are Far More Reliable Than Thoughts

Instead, I’d rather my clients include the more reliable step of “widening their eyelids” (not saying to themselves ‘widen eyelids’, actually completing this micro action) in this example.

In doing this, we avoid what is known as metacognition. Metacognition is the process whereby you start thinking about your thoughts. Basically worrying about being worried. And it can snowball. Worrying about worrying about being worried etc.

So for the above example metacognitive worry might look like this. “Oh bugger I forgot to think to myself watch the ball”. And suddenly attention for simply completing the actions is diverted to a cognitive process that is completely unnecessary in order to complete the motor skill. You don’t need to have any dental-related thoughts before, during or after brushing your teeth. You just need to complete the action. 

A Difference In Flexibility

One of the major differences between sporting routines and sporting superstitions is flexibility.

Most sporting superstitions are concerningly inflexible. Because good routines are designed (not accidental) flexibility can be embedded from the very start. For example in the longer Pre-Performance Routines there will not be a set order for the actions. So they may have a checklist of several activities they want (not need to, want to) to complete. For example, listening to some music, or maybe doing mindfulness. But the duration and order of these can change if required.

For sporting superstitions, not so much. If an athlete feels like they need to put the left sock on before the right sock to play well then there’s not a lot of wiggle room in that. In this example lies another clue about the difference between sporting superstitions and routines. Although routines are certainly designed as a performance optimiser we are quick to point out that they’re not magic. In other words, the routine doesn’t cause a good performance – there is simple a correlation. The difference between correlation and causation is brilliantly explained in this four minute video. Most athletes who use sporting superstitions do so because they actually believe it will result in a better performance. This is mentally damaging on all sorts of levels. If you are one of these performers then it might worth getting in touch with us.

Famous Sporting Superstitions

I thought it might be nice to wrap up this article with some of the most famous sporting superstitions of all time. These two Bleacher Reports articles go through 25 famous and 50 famous Sporting Superstitions. My favourites from these lists are:

Richie Ashburn Slept with Baseball Bats

Hall of Fame slugger Richie Ashburn had his own way of keeping a hot streak hot. Anytime he had a particularly good day at the plate, he would be sure to use the same bat for as long as the success would last. And Ashburn went to extraordinary lengths to remain in possession of his lucky bats. Concerned that equipment managers couldn’t be trusted to keep his bat separate from all the other bats, Ashburn would take his bat of the moment with him each night. He even made room in his own bed for his lucky bats.

Wade Boggs Pre-Game Chicken.

If you want to know the secret to making it into the Baseball Hall of Fame, 2005 inductee Wade Boggs might tell you it has something to do with poultry. In 1999 he revealed his entire career had been fuelled not by steroids, but by chicken! Legend has it that during his rookie season Boggs recognised some kind of correlation between his chowing down on chicken and games with multiple hits. He stuck to his superstitious diet religiously and his wife accumulated more than 40 chicken recipes for the 3,000 chicken meals she was tasked with producing each season. 

Are You Curious About Our 1-on-1 Psychology Services?

Has this article piqued your interest in improving either your mental health or mental aspects of your sport/performance? Then Get In Touch via one of these methods: ⏩ Email us directly at [email protected] and let us know more about you and how we can help. ⏩ Fill in one of our four Mental Toughness Questionnaires and tick the box at the end when it asks if you’d like to receive info about our services.

Emotions – The ‘E’ in METUF

• As Sport Psychologists and Performance Psychologists we are often asked for ways to improve emotional management. So what exactly does this involve?
• Through variations of Acceptance and Commitment Therapy, we can learn to manage our emotions in more helpful ways.
• At Condor Performance the goal of our work when it comes to emotions is mainly to teach clients how to perform at the highest possible level whilst experiencing the full range of emotions. It is not about helping them feel better.
• If you’d like more information about our sport and performance psychology services get in touch by completing the form on our Contact Us page.

Please Make Me Feel Better! 

In our profession, we deal with emotions on a daily basis. Athletes and Performers often ask us how they can learn to feel better. Most of the time this is a desire to feel a certain way on competition day. A day that is often riddled with a whirlwind of emotions from excitement to anxiety and everything in between. The work we do around emotions often begins with a deep dive into reality.

We’re probably never going to feel great on these highly meaningful days. And we will certainly never feel great before and during all competitive situations. As fellow psychologist Peter Clarke mentions in this Podcast interview “we have this thing in our mind of I gotta feel perfect, calm and confident and THEN I’ll perform well. Mate, if that’s the case you’re going to perform well a very, very small portion of the time.”

Our first job as Psychologists is to help our clients let go of the idea of wanting to control the way they feel. Emotions aren’t something we have a huge amount of influence over. Athletes and performers often come to us wanting to learn how to get rid of the “negative” emotions and replace them with positive ones.

In their defence, this is often what is taught to us from a very young age. Remember this from the movie A League of Their Own? “There’s No Crying in Baseball.”

Emotions And Performance

During the initial Kick Start Session with new clients, we often hear stories of struggles when it comes to feelings on game day. Performers often describe the many ways in which they try to control these uncomfortable emotions. We get remarkable insight into how much impact feelings seem to have on their performance. To understand how to manage emotions, we first need to understand exactly what they are.

Why Do We Feel Things?

It is important for athletes and performers to understand why humans experience emotions. In short, they play a very important role in our survival. There are countless examples of this but the classic is the very natural human feeling of fear. Being afraid of snakes for example is jolly useful. This fear acts as a major deterrent to going anywhere near anything that vaguely resembles a snake. Despite the fact that most snakes are nonvenomous we typically leave them alone mostly thanks to fear.

Survival vs Performance

So what we know about emotions is that within a survival framework they’re really good at keeping us alive. However, emotions in the performance domain have a habit of getting in the way of us doing the things we already know how to do well. Our job as psychologists is to challenge the consensus that emotions have a direct impact on our performance. That is, to challenge the idea if I feel “bad” (i.e. nervous, anxious, doubtful) on game-day, I’ll inevitably perform “poorly”. One of the first questions I will often ask a new client is this one.

“How do you view the relationship between emotions and performance. If I were to draw an arrow between the two, which direction would the arrow be pointing and what would this mean?”

Nine times out of ten, the response I get is something like this. “How I feel usually determines how I perform”. But if we rarely feel fantastic come performance day due to our Amygdala then we’re in trouble, no?

The Reality Of Emotions in Sport

What has made them so good in their performance domain is their ability to welcome and embrace these emotions and perform at a high level with them present. The ability to do this is a skill that can be developed by anyone. And just like learning the right technique the earlier this becomes a habit the better.

Acceptance and Commitment Therapy

The main therapeutic framework we work within at Condor Performance is known as Acceptance and Commitment Therapy or ACT (pronounced “act”) for short. This approach suggests that trying to get rid of unwanted emotions actually creates a lot of psychological distress. In fact this psychological distress is often worse than the original feeling.

This often has a maladaptive impact on our behaviour (or in this case, a negative impact on our performance). This is basically because we are trying to fight something we don’t have a lot of influence over.

Through the mindful nature of ACT, we can learn to reduce the impact of emotions. How? By building awareness and actually making room for them and learning to let these feelings come and go without a struggle.

ACT Works

ACT is an extremely effective therapeutic approach to mental wellbeing and mental performance. In terms of emotion management, ACT has built a reputation over the past 30 years in terms of its effectiveness in both clinical and performance settings.

In the sporting domain, mindfulness-based strategies within an ACT framework have assisted athletes in emotion regulation, particularly during challenging periods of post-injury rehabilitation (Bernier et al., 2009, Mahoney & Hanrahan, 2011, Gardner & Moore, 2017). The effectiveness of ACT has also been seen in other performance domains including the workplace, academia and the performing arts (Moran, 2015; Paliliunas, Belisle & Dixon; 2018, Pingo, Dixon & Paliliunas, 2020; Clarke, Osborne & Baranoff, 2020).

Acceptance

ACT is an umbrella term for a range of mindfulness-based skills, with acceptance being one of the most useful and important. Through the skill of acceptance, our goal for athletes and performers is to help them open up to the uncomfortable feelings they experience as part of the human condition, before accepting their presence and allowing them to be there, rather than trying to avoid them. The idea behind acceptance is that if we learn to make room for emotions in our lives (without trying to fight them off), their power is ultimately diminished. ACT assumes that it is the struggle with and fighting off of these emotions that give them their power over our actions.

The “Noticing Self”

There is a part of us that feels, and then there is a part of us that notices that we feel a certain way. It is important for performers to learn to notice their emotions as they arise and build more awareness of them – why? Because our default response to uncomfortable feelings is to turn away from them – try to suppress, avoid or escape them, or distract ourselves from them. This is catastrophic when it comes to the motor skills required in most sports. It quite literally stopped you from doing what you are naturally very good at (e.g. kicking a soccer ball etc).

A trap we often fall victim to in performance settings is getting sucked into this default response. Eventually, we become so caught up in trying to get rid of uncomfortable emotions (an impossible task), that it’s impossible for us to be intensity aware, present and focused on what we need to be doing in that present moment. To help athletes and performers develop the noticing skill, we ask them to practice intentionally and consciously noticing and acknowledging uncomfortable feelings. We might ask them to silently tell themselves what they notice they’re feeling. For example, “I’m noticing anxiety”, or “I notice I’m feeling worried”. Through accepting and noticing emotions, we can learn to sit with the discomfort and reduce its impact on our actions (e.g. kicking a soccer ball etc).

Emotion Validation

Without acknowledging the presence of uncomfortable emotions we can actually invalidate our own experiences. When our most inner and private emotional experiences feel invalid, we’re then at risk of falling victim to that unhelpful emotion default response (suppress, avoid, escape, distract). Following this, our default cognitive response is often “I shouldn’t feel this way” or “I should be able to handle this better”.

Validating our emotions is a very technical term for comforting and reassuring ourselves (through some compassionate self-talk) that as part of the human condition, it is very normal to feel uncomfortable emotions when we encounter difficult situations. When we learn to notice, acknowledge and validate our emotions (in light of the important role they play in survival), this allows us to make room for them without feeling the need to struggle with them.

Commitment

But at the end of the day, there is a choice to be made. The athlete or performer can choose to:

1. Feel these uncomfortable emotions and not commit to their actions, or
2. Feel these uncomfortable emotions and commit to their actions.

Through mental toughness training our goal is to empower individuals to choose the latter. With the help of skills such as acceptance, noticing and validation, the decision to commit becomes much easier. 

Learning to Embrace Emotion

At Condor Performance, our goal is to guide athletes and performers towards a more healthy relationship with emotions. Because think about how boring would life be without them! The only reason we know happiness is because we’ve experienced sadness, so it is important as part of the human condition that we choose to welcome all emotions, pleasant and unpleasant. In the performance domain, we often view emotion in a negative light, but rather than looking at it as a sign of weakness we can choose to see it as a sign that we’re living. If you need help in doing this, then get in touch.

Fake It Till You Make It … or Till You Feel It!

As many of my clients and colleagues will know I’m a big fan of the concept of ‘fake it till you make it’. However, potentially due to the word fake, and what it implies, this catchphrase is often misunderstood. So am I glad that I have finally had the time to write something on the subject. As always I welcome your questions and comments at the bottom of this page.

It is worth mentioning that in my consulting as a sport psychologist I typically use the term ‘fake it till you feel it’ rather than ‘fake it till you make it’. I do this intentionally. Making it implies the reaching of a goal and in much of the work that I do continual improvement is the main aim. You may be surprised to read that often I am unaware of the goals of my clients.

Fake it till you feel it gets to the very heart of the main model that my colleagues and I at Condor Performance use to assist our clients to improve. Namely, an adaptation of Acceptance and Commitment Therapy (ACT) developed by Steven C. Hayes. The reason for the adaptation part is down to us wanting an even simpler framework. Below, is a Post It note drawing of what I would consider the bare bones of ACT.

Human Thoughts, Feelings, and Actions

As you can see in the diagram our thoughts, feelings and actions are all separate from one another. The dotted line around actions is the key. Some of my clients will know this as a moat or a wall. We are trying to protect our actions from being railroaded by our very natural thoughts and feelings.

Note the varying amount of influence we have on each one. I’ve intentionally used the word influence rather than the word control as I find the word control can be very black or white. “I can control this but I can’t control that”, for example. In reality, we can’t really control much at all (maybe our effort but even then it depends on how you define effort) if the word control is used as a synonym for guarantee. We just have varying amounts of influence on stuff.

• Quite simply, we have more influence on our actions than our thoughts.

• In turn, we have more influence on our thoughts and our feelings.

• Therefore logically we have much more influence over our actions compared to our feelings.

In other words, we have the least amount of influence over our feelings by far and by far the most amount of influence on our actions. And this is especially true when these same actions (e.g. a left jab in boxing) have been repeated a lot so that muscle memory takes care of the biomechanics. Basically, you don’t need to think about how to do it you just do it. Most adults who have been driving for a long time will be familiar with this feeling.

The Spectrum of Influence

Just to ram the point home, if we were to arrange thoughts, feelings, and actions into an influence ranking system actions would be at the top and feelings would be at the bottom. Thoughts would be in the middle, following?

So if we return to the fake it till you make it or fake it till you feel it concept this premise starts to become clearer as a form of psychological advice. The faking it part is actually all about body language. It is about portraying a certain emotion (or lack of) from the outside irrespective of what you’re actually feeling on the inside. Faking it, certainly by my interpretation, is not about pretending to feel something that you’re not.

So as explained in this previous article by my colleague Harley De Vos competence is far more valuable than confidence. Now in the work that we do this is most often in the context of the skill execution itself. But it can and should be extended to some of the less obvious actions pertaining to performance. One of these is body language. How competent are you at body language? Elite poker players seem to be the only performers who typically include working on this as part of their normal training. Maybe we all should?

Body Language Basics

One of the hidden bonuses about working on your body language is that you are effectively practicing one of the fundamental aspects of psychological flexibility. Because in working on your body language you will need to choose a way of looking – for example confident –and work out a way where your actual feeling – let’s say embarrassment – does not override your facial expressions, head position, posture, etc.

Often the most effective type of body language from a performance perspective is actually very neutral. I am not one for histrionics. Great body language should keep your opponents guessing. Hence the term ‘poker face’.

Conclusion

As I have become known for saying in recent years “they don’t hand out gold medals for who was thinking or feeling the best”. Very importantly thoughts and feelings needn’t have any impact on our actions. Especially if these actions are well rehearsed. However, it is quite acceptable and normal for our actions to have a one-way impact on our thoughts and feelings. And it is with this that the rest of that concept of fake it till you make it / feel it is complete. Basically, we fake it – we act confidently from the body language perspective without necessarily being confident and this often leads to increased feelings of confidence as a result.

Has this article piqued your interest in improving either your mental health or mental aspects of your sport/performance? Then get in touch via one of these methods: ⏩ Email us directly at [email protected] and let us know more about you and how we can help. ⏩ Fill in one of our four Mental Toughness Questionnaires and tick the box at the end when it asks if you’d like to receive info about our services.

Introduction

As is the case with all previous additions where we focus on a particular sport we highly recommend that even if you’ve never even seen snow before that you make your way through the below article as you will be surprised at how many ideas might be applicable for your particular sport or performance area.

In the realm of Snow Sports, we see what can only be described as some of the most extreme, dangerous and downright fantastic sports of the modern era. From snowboarding and skiing, figure skating to luge and everything in between, Snow Sports athletes are the pros at defying gravity, making the ‘impossible’ look like a piece of cake and leaving us as spectators speechless.

Of course, with any sport comes a cocktail of physical and mental challenges. But in sports where sticking the landing is in some cases a matter of “life or extreme physical injury”, the mental barriers to performance are on a whole other level. On another note, some snow sports test a very broad range of physical capabilities under one event, requiring athletes to both master and be able to shift back and forth between contrasting physical skill sets. 

In this article, we’ll explore three popular Snow Sports in detail, and explore their unique mental demands. I’ll also run you through how you might be able to overcome a few of these performance barriers through evidence-based mental skills, starting with an event that sits on the extreme end of the Snow Sports spectrum. My last article was on Figure Skating which you can read here which when combined with the below hopefully provides a reasonable conceptualisation of Sport Psychology for Winter Sports.

Skeleton

In addition to being one of the fastest sports on the planet, Skeleton is also considered the world’s first sliding sport. Riders travel at speeds of up to 130km/hour head-first on a small sled (known as a skeleton bobsled) with their face only centimetres off the ice. It is the job of the rider to steer using their entire body, which involves careful manoeuvring of the shoulders, legs and toes. It’s pretty obvious from the nature of this sport that the margin for error is extremely small, and fair to say that one wrong move could potentially result in disaster. 

So in order to succeed in the Skeleton event, one must be able to execute precise movements whilst travelling at incredible speeds, and you could argue that in order to do this the rider needs to be completely focused and present. A lot of staying focused and present boils down to the athlete’s ability to manage their thoughts, in particular overthinking (e.g. planning, problem-solving) or what we might call “difficult” thoughts (e.g. thinking about the worst-case scenario, “what if” thinking). In terms of overcoming this mental barrier to performance, the first thing to acknowledge is that in any situation perceived as important or threatening our mind is always going to look for a way out of it. Our mind is likely to perceive travelling headfirst on ice at 130km/hour as extremely threatening, so you can imagine all the things it’ll try and say to us to talk us out of doing it. 

“I can’t afford a single mistake?”

“What if I crash and all that hard work goes to waste?”

“This is too risky, I don’t want to be here?”.  

So the question here is how do we go about changing this – how do we go about making our thinking more positive so that it doesn’t stop us from doing what we want to do? Well if you read my previous article on thoughts you’d know by now that the answer to this is “we don’t, because we can’t.” 

If you think that elite athletes are the experts at thinking positive, we’re here to tell you that’s not really the case. It’s likely that the minds of the most elite Skeleton athletes are also trying to talk them out of doing what they love to do. Why? Because they’re human, just like you. And as humans, we have very limited influence over the things our mind tells us purely due to the fact that there is always some biological reason or survival instinct at play. The most elite athletes in the world don’t necessarily think the most positively, they’re just masters at not letting what they think impact what they do. Our job as Sport Psychologists and Performance Psychologists is therefore not to change the way athletes think, but to change the relationship athletes have with their thoughts and minimise the power their thoughts have over their actions. Please note that this might not be the approach of other sport psychologists but is certainly the case for our current team.

Noticing Thoughts, Making Room For Them And Coming Back To The Here And Now

So how exactly do we reduce the power thoughts have over our actions? Or in terms of Skeleton, how do commit to the slide when everything in our mind is telling us not to? At Condor Performance we take a mindfulness approach to this question, starting with the simple practice of bringing awareness to our mind and the way it speaks to us. One of the ways we can practice this is through a skill known as The Noticing-Self. When we tap into our noticing-self we ultimately ‘take a step back and observe’ what we are thinking and feeling in that moment. But the key here is to try to do this without judgement. That is, once we notice what our mind is telling us, the aim isn’t to argue whether or not the thought is true, false, right, wrong, positive or negative. All we want to do is notice the presence of this thought. For example, “I notice my mind is asking me what will happen if I crash.” 

Once we have noticed our thought(s) without judgment, the next step is to make room for these thoughts in the sporting experience. Basically, we need to accept that this is what our mind is telling us. Part of this is appreciating the fact that our mind can have a mind of its own, and is hardwired to talk us out of engaging in dangerous or threatening behaviour. If we can learn to accept the way our mind speaks to us and acknowledge that it’s coming from a place of protection, we then have the power to choose whether or not we want to listen to it. To choose whether or not to let it influence what we then do next.

Last but not least, it is our job to redirect our focus back to the present. After bringing awareness to and accepting our thoughts, it’s useful we bring our attention back to what we need to be doing at this moment, right here, right now. If the Skeleton rider is getting ready to start then try to notice where their hands, arms and legs are, and where do they need to be. Bring awareness to what can you see, smell, hear, taste and feel in that moment, and remind yourself of what processes you need to be thinking about. Mindful (deep) breathing or action-based cues (e.g. adjusting equipment) can be used here to aid us in bringing our focus back to the present.

4-Person Bobsleigh

On the topic of sliding events, I’ll now bring your attention to the 4-Person Bobsleigh, the fastest snow event with riders reaching speeds of up to 150km/hour. You can imagine it’d share some of the same mental challenges as Skeleton, but there is a whole other dynamic at play in this event. Throw in the fact that it’s you plus three other riders, and now you have the added pressure of not messing up because doing so doesn’t just affect you.

Unity in Bobsleigh

We can’t ignore the role cohesion plays in this sport. Team members have to work together to execute a seamless start (where they essentially run with the sled, jump in and sit down within only a few seconds) as well as the entire run itself despite the fact that most of the steering is done by the driver (the person in the front). What a lot of us don’t realise is that a lot of planning goes into preparing for a run. Teams will walk, slide, re-walk and re-slide, to familiarise themselves with the twists and turns of the course and plan the details of steering.

Sticking To The Processes

Again, for those of you who have read my previous article on Unity, you will know that team cohesion goes beyond having a shared vision. To increase the chances of success the team needs to be on the same page in terms of A) how they set expectations or ‘goals’ for their performances and B) the way they evaluate (judge) their performances afterwards. Part of creating a winning culture is placing less emphasis on ‘winning’ itself, and instead placing a higher emphasis on processes and how to increase the chances of getting those things right both at the individual and group level. In a sport like Bobsleigh where Team Unity is so integral to success, it is important for team members to acknowledge the amount of influence they have over the outcome (and how little this actually is). If we were to breakdown the amount each factor in the Bobsleigh event contributes to the outcome, it might look something like this:

• The Team – 40%
• The Sled – 20%
• The Ice – 15%
• The Course – 15%

= 100%

So we’re talking about an event where teams have less than 50% influence over the outcome as a result of all the other external factors at play (the sled, the ice, the course). If we break that down to the individual level, each team member is likely to contribute to about 10% to the outcome. That’s not a whole lot.

Processes, on the other hand, are all the actions that are performed out there on the ice that increase the chances of achieving that desired outcome (e.g. starting sprint, getting seated, steering, etc). It’s important for teams to not only have a shared vision but to share an understanding of the importance of setting process-based goals and essentially leaving the results to take care of themselves.

Note: In an attempt to get this article out before the Winter Olympics is over and forgotten we did not have time to consult bobsled contacts/athletes or coaches on whether the above breakdown of influence is correct. So if you are involved in the sport at any level and would like to share your thoughts on the accuracy of these numbers please do so by using the comment section at the bottom of this article.

Biathlon 

Moving away from the sliding sports and onto something a little bit different. The Biathlon event is both unique and incredibly fascinating; a combination of Cross Country Skiing and Rifle Shooting. The cross-country ski of up to 20km for men and 15km for women are interspersed with shooting ranges in which biathletes have 5 targets and 5 attempts, with time penalties added for missed shots. The very nature of the event in that athletes are required to shift back and forth between contrasting physical capabilities creates some pretty significant mental barriers to overcome, the most obvious being the need to go from one physical extreme to another with efficiency. More specifically, to be still enough in the shooting section coming off the back of intensive cross country skiing that’ll inevitably elevate the heart rate.

Replicating Competition Stressors at Training

Only through physical conditioning can we increase the rate at which our heart rate returns to resting after intensive physical activity, but other than this we don’t have a whole lot of influence over this kind of thing as it’s physiological. However, this doesn’t mean we can’t use mental hacks to increase the likelihood we’ll be able to cope with this stressor come competition day. In order to cope with the stressor of an elevated heart rate during a time where stillness is required for accuracy, we need to practice doing so under exact or similar conditions. Replicating the competition environment (e.g. shooting practice with an elevated heart rate) or increasing the difficulty of practice through other means (e.g. increasing the shooting range, reducing the shooting target at resting heart rate) are some of the ways athletes can train to be more comfortable with these physiological and psychological stressors. 

One Common Challenge…The Snow Itself

But although these sports have a series of unique mental barriers that separate them from one another, there is one thing they all have in common that separates Snow from non-Snow sports. That is – access to the right conditions. Snow is typically seasonal, and therefore present for only a portion of the year – and that’s just in the places where it does snow. One of the biggest barriers to Snow Sports preparation is snow itself. Its relative unreliability and short-lived lifespan often produce a whole bunch of challenges that we hear back from athletes of these sports during sessions. So how do Snow Sports athletes train and prepare all year round, even in places where there is little to no access to the good stuff?

Organic Versus Synthetic Practice 

The concepts of Organic and Synthetic Practice become particularly important here. When we talk about Organic Practice, we’re referring to training that takes place in competition form (or as close as possible). For Skeleton and Bobsleigh, this would be sliding a course, and for Biathlon this would be sprint skiing interspersed with shooting practice. Synthetic Practice on the other hand includes all the practice that takes place in a modified competition environment (e.g. smaller/larger game environments, smaller/larger teams, artificial rules that raise the margin for success), any drills that are aimed at specific competitive techniques or tactics or any other training that takes place outside of Organic Practice.

It’s quite common for Snow Sports athletes to train without snow, during the warmer months of the year or for some pretty much all year round (in places without much snow). Synthetic practice is therefore a huge part of their preparation as access to organic practice in some cases is very limited. A lot of this takes place in the form of strength and conditioning training targeted to the specific demands of the sport, track and fieldwork, and using non-snow equipment replicas to get as close to organic practice as possible (as seen in the below videos). The same rules apply to Mental Training as per Physical Training. In other words in the absence of the ability to work on mindset in an organic fashion – in winter conditions – rather than throwing up your hands in frustration and not bothering try and see how you might be able to replicate some of the mental demands away from the conditions. If you have no idea where to start, get in touch as we can help.

Mental Rehearsal 

However, one of the greatest things about the world of Sport and Performance Psychology is the fact that in order to enhance performance, all you need is your mind. One way Snow Sports athletes can rehearse their competition-day processes is through Visualisation or ‘Mental Rehearsal’. This type of practice can take place in various forms (with equipment, without equipment, video-assisted or pure mental rehearsal), and it works through firing the same kinds of neurons that would fire if we were to physically perform those actions leading to practice effects. In other words, no snow is needed!

But We Are Here To Help If You Need A Hand

If you’d like to get in touch please choose from one of the below methods:

• Send us an email to [email protected]
• Complete one of our Mental Toughness Questionnaires
• Fill in our Contact Us Form and include lots of details

Figure Skating Psychology; Definitions 

Whenever the Winter Olympics come around one of my favourite events to watch is Figure Skating. Whether it’s the Singles, Pairs Skating or Ice Dance, I can’t help but be in awe as these athletes perform what can only be described as superhuman-level stunts. But as I watch in amazement I can’t help but wonder how many times they had to fail in training in order to be able to execute their routines so well under competition pressure.

Not only are the physical skills they perform on another planet (see picture above), but the mental toughness they would need to be able to master them and be able to perform them with “ease” on the world stage is off the charts.

Of course, they don’t perform these skills with ease – it just looks like that. But part of a Figure Skater’s job is to perform intensely detailed and complex movements with speed, precision and artistry, whilst making it look easy. During a routine, you’ll see Figure Skaters perform a series of jumps, lifts, throws, spins and footwork, all in an effort to demonstrate their level athleticism and artistry to the judges. But behind every “good” performance sits the numerous unseen falls, injuries (or near-injuries), and the countless times their mind would’ve told them to hang up the skates and pick an easier sport. 

Mental Demands of Figure Skating

It’s clear that Figure Skaters, particularly those at the elite level, require a certain mindset. At the end of the day, we’re talking about a sport where one of the first things you learn is how to fall properly on the ice without breaking a bone or getting a finger sliced off! But with learning to fall comes needing to learn how to get back up – and not just in a physical sense. The best Figure Skaters in the world are masters of picking themselves back up psychologically.

They have the ability to “move on very quickly” from parts of the routine that did not go perfectly. It’s arguable that the ability to do this is what separates the good Skaters from the great ones. They know that a 6/10 “double axel” without showing any disappointment is better than a 7/10 with a drop in body language.

It’s important for Skaters to understand that what makes their sport so mentally challenging is the fact that our brain is hardwired for survival. As humans, our default cognitive response (the things our brains immediately crank out in response to a situation) is always going to be a protective one rather than a performance-based one. After falling and bruising our hip, it’s normal for our brain to tell us not to try that again. ‘What if next time you break your hip?’.

If our partner almost drops us during a lift, again, it makes sense for our brain to say to us “what if he drops me next time and I fall flat on my face?”

The moment we step outside our comfort zone, our brain’s default response is to tell us all the reasons we should step back inside it.

In a sport like Figure Skating where the threat of slips and falls are constantly looming, it’s inevitable that our brain is constantly going to be on the lookout for all the bad things that could possibly happen. 

Committing To The Jump

When our default response is to go straight to the worst-case scenario, it becomes a lot harder for us to commit to doing what we need to do. However, Figure Skaters who struggle to overcome these unhelpful thoughts are in short giving their thoughts the power to do so. When we discuss the power of thoughts with a Skater, there are a few questions we might ask to get the ball rolling in the right direction:

• Do we have the ability to think one thing and do another?
• Do we have the capacity to do the opposite of what our brain is telling us to do?
• Can I perform a jump while my brain cranks out all the reasons I shouldn’t do it?
• Does the thought, “I’m scared because I might get hurt” physically stop my body from moving? 
• Does this thought, these words in my mind, physically stop my arm and legs from moving and doing what I want them to do? 

As a provisional psychologist currently undertaking supervision with some phenomenal sport psychologists and performance psychologists I know the answer to all of the above is “no”. But do you?

We need to recognise when our mind is playing the role of ‘protector’ and when it’s playing the role of ‘performer’, and develop the capacity to question the power of those thoughts over our actions at that moment. Remember, “they don’t hand out gold medals for who was thinking the best”.

Overcoming The Fear of Injury 

To have the mental skills required for Figure Skating athletes need to become seriously good at committing to the movement, in spite of any difficult thoughts or feelings they have. We need to understand that our response to fear is unique (a combination of predisposed sensitivity to fear and learnt experiences), and will be different to the person sitting next to us. It’s important for Figure Skaters to learn to recognise their fear in order to learn to commit to their actions regardless of it. 

At Condor Performance we work with Figure Skaters through a mostly ACT (Acceptance and Commitment Therapy) approach. This psychology framework allows performers to notice and accept this natural fear as being a normal part of the human condition. For Figure Skaters who values new challenges, improving their skills and pushing themselves beyond their limits, taking action guided by their values would be to commit to the jump despite feeling fearful and hearing their mind tell them “you have got to be kidding”.

Swerving the Subjective Nature of Skating

Another mental challenge for Figure Skaters is the way that scoring is subjective, so there may be a gap between a Skater’s own subjective view of their performance and the view of the judges. Because the goal of Figure Skating is to score the highest possible mark from the judges, it’s very easy to fall into the trap of focusing too much on outcomes and not enough on processes. For example, getting caught up in whether or not they’re going to land that jump, rather than visualising the processes involved in executing that jump (e.g. foot and arm positioning, speed and direction of their movement, height of the jump, etc.).

This can be problematic as outcomes are something we have very little influence over. At the end of the day, we might perform every single process involved in the jump correctly, but with the slightest shift in movement as we’re travelling in the air we don’t stick the landing. Unfortunately, we can’t make our way over to the scoreboard and change the scores ourselves either – when it comes to outcomes, we have no place. The only thing we can influence is what we do on the ice, and we can’t commit to landing the jump if we don’t commit to the processes first.

This All Sounds Great But I Need Some Help …

We know, some of the above sport psychology suggestions are “easier said than done”. So regardless of whether you yourself are actually a figure skater or simply another competitor who has cleverly invested some time in reading an article on another sport (we call this mental cross-training) if you feel like you’d benefit from some professional guidance then we’re here to help. Get in touch via one of the methods below, our response time is normally around 48 hours.

• Send us an email to [email protected]
• Complete one of Mental Toughness Questionaires
• Fill in our Contact Us Form and include lots of details